Silhouette Group · 1 hour ago
IT Support Technician
Green Island, NY
Full-time
Onsite
Entry Level
$19/hr - $21/hr
2+ years expSilhouette Optical Ltd is a premium quality international eyewear company with its US HQ located in Green Island, NY. They are seeking a motivated IT Support Technician to provide operational and technical support to end users, troubleshooting hardware and application needs while collaborating with the IT team.
Consumer GoodsEyewearManufacturing
Responsibilities
Provide 1st level support with all technical issues for onsite and remote users by means of telephone, email, and ticketing systems
Set up workstations with computers and necessary peripheral devices
Install and configure hardware/software according to specifications
Provide guidance to users on how to operate hardware equipment/software applications
Provide hardware/software support to remote Apple iPads users
Perform troubleshooting to diagnose and resolve hardware/software problems
Provide support of Windows 10 OS and Office 365, Microsoft Svr 2016 and higher, Exchange Server, Active Directory, and basic networking
Provide support and troubleshoot Lexmark, HP, Xerox, and Zebra printers, HP laptops/PCs, Hyper V server environment, iPad iOS, and Cisco phone
Qualification
Required
Associates Degree in Computer/Engineering Sciences strongly preferred
Minimum of Two (2) years of industry experience and has demonstrated an ability to independently manage and resolve a variety of user issues and requests
Technology background
Working knowledge of Apple iPads
Excellent diagnostic and problem-solving skills
Ability to display current methodology when troubleshooting and resolving problems
Strong work ethic and high level of initiative and efficiency
Great written and verbal communication skills that can be tailored to the end users' needs
Knowledge/understanding of Ticketing Software
Thorough proficiency in entire Microsoft Office Suite with emphasis on Excel and Outlook
Outstanding organizational and time-management skills
Ability to learn quickly in a self-directed environment
Ability to communicate with Global teams to ensure all US issues are communicated, updated and resolved expeditiously
Excellent customer service skills are a must
Preferred
Working knowledge of Infor/AS400 platform a plus
Technology certifications are a plus (CompTIA A+, Microsoft Certified IT Professional)
Benefits
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
Silhouette Group
Silhouette Group, headquartered in Linz, Austria, was founded in 1964 by Anneliese and Arnold Schmied.
1001-5000 employees
H1B Sponsorship
Silhouette Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageRecent News
The Vision Council
2025-05-29
Company data provided by crunchbase