Verily · 2 hours ago
Senior Technical Support Engineer
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$118K/yr - $176K/yr
3+ years expVerily is a subsidiary of Alphabet focused on changing healthcare through data-driven solutions. As a Senior Technical Support Engineer, you will troubleshoot and resolve complex technical issues, support infrastructure changes, and collaborate with various teams to improve customer outcomes.
AnalyticsEnterprise SoftwareHealth CareInformation Technology
No H1B
Responsibilities
Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish
Project manage new client deployment issues through to resolution
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution
Create reports and dashboards for internal issue tracking purposes
Qualification
Required
3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
Familiarity with SQL and ability to identify root cause of data issues
Proficiency with Jira and Github
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering
Exceptional ability to communicate technical details to both senior developers and non-technical customers
Preferred
4+ years of experience in software or healthcare technology
Experience troubleshooting data issues
Experience supporting highly regulated software
'Self starter' mentality, with a passion for owning and driving issues to resolution
Benefits
Bonus
Benefits
Company
Verily
Verily is an Alphabet health tech company focused on research, care, and health financing to deliver on the promise of precision health. It is a sub-organization of Alphabet.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.51BKey Investors
Michael J. Fox FoundationSwiss Re Corporate SolutionsSilver Lake
2025-04-30Grant· $14.7M
2022-09-29Secondary Market
2022-09-09Corporate Round· $1B
Leadership Team
Scott Burke
CTO at Verily
Cynthia M. Patton
General Counsel and Secretary
Recent News
2025-12-15
Dallas Innovates
2025-12-12
Company data provided by crunchbase