ektello · 11 hours ago
Financial Analyst / Auditor
Warren, MI
Contract
Hybrid
Entry, Mid Level
$24/hr - $27/hr
2+ years expektello is working with an American Automotive Company seeking a Financial Analyst / Auditor to manage forecasting and reporting within their contact center operations. The role involves creating and maintaining forecast models, collaborating with internal customers, and providing variance analysis on forecast performance.
AdvertisingConsultingRecruitingStaffing Agency
Responsibilities
Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group and report on actual vs. forecasted volumes
Create, modify, and maintain forecast models that accurately predict contact center impacts given changes in various operating assumptions
Collaborate with various internal customers on impact analysis for proposed contact center changes
Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
Perform various analyses, formulate conclusions, and present conclusions to management
Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
Work with business to develop short-term and long-term financial forecasts and budgets
Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results
Provide variance analysis on forecast performance
Develop and maintain reporting tools that help analyze forecasting trends
Qualification
Required
2+ years of non-accounting forecasting/reporting experience
MS Excel/Power BI/Nice Lex
Bachelor's degree in business management, economics, finance, human resources or relevant field required
2 years related experience required
Preferred
Workforce Strategies/Previous Call Center experience – Nice to have, but not required
Preferred knowledge of - Minitab, Clarabridge, SQL, PowerBI
Benefits
Benefits
Company
ektello
Ektello provides professional recruitment, employment and staffing services for the advertising, digital, marketing and IT sectors.
201-500 employees
H1B Sponsorship
ektello has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (5)
2021 (10)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase