Dime Community Bank · 1 week ago
TM Product Support Specialist II
United States
Full-time
Remote
Mid Level
$50K/yr - $60K/yrDime Community Bank is currently hiring for a Treasury Management (TM) Product Support Specialist II to work remotely as a member of Dime's Call Center. The role involves providing assistance to customers with TM products and requires prior business banking experience.
BankingCommercial LendingCommunitiesWealth Management
Responsibilities
Onboard all TM products working with the TM Sales and TM Operations teams
Adhere to all policies and procedures regarding TM products and their temporary and permanent approvals
Assist customers with any TM products including Bridge Business Connect, Remote Deposit, Wire and ACH Processing
Use problem solving methods to listen, empathize, apologize, react, and notify the customer of a solution
Answer inquiries and resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Convey information to customers in a clear, compelling way that will positively influence their thoughts and actions
Sell additional services by recognizing opportunities to up-sell accounts; explain new features
Answer all inquiries regarding the TM Department’s service/product promotions and advertisements
Protect confidential customer information and ensure that customer identity is always certain, in compliance with Call Center work procedures
Monitor for suspicious account activity and take necessary action to mitigate risk to protect Dime and our customers from potential loss
Fulfill all assigned responsibilities as described in applicable operational procedures with minimal supervision
Maintain knowledge of and comply with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (VSA), Reg CC, privacy-Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy ACT (RFPA) identify theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC
Seek opportunities to enhance knowledge of Dime’s products and services as well as solutions to satisfy customer needs
Assist with scheduling of the TM Service Team, which includes any overtime on Friday evenings and Saturdays
Handle the higher level of service for all TM products with ease and confidence
Provide training of TM products to TM Product Support Specialist I staff
Provide guidance and authority of the TM Service team
Be able to handle any internal team conflicts with quick and amenable resolutions
Manage the Sharepoint ticket system. Delegate to other members of the team when needed due to volume or absences
Be a point person for any issues that need escalating
Manage the follow up of issues that have been distributed to other departments
Continuously provide information to team members and assure their understanding of the subjects
Maintain open communications with the TM Sales team of any issues or changes that would impact their daily contact with customers or responsibilities
Qualification
Required
High School Diploma or equivalent
Prior business banking experience required
Strong computer skills required (Microsoft Office including Outlook, Word, Excel, and PowerPoint)
Company
Dime Community Bank
Dime Community Bank provides Multifamily Lending, Commercial, Business Banking, Personal Banking, and Residential Lending.
Founded in 1864
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$201M2024-11-12Post Ipo Equity· $136M
2024-06-26Post Ipo Debt· $65M
1997-01-03IPO
Leadership Team
Stuart Lubow
Chief Executive Officer
J
Judy Wu
EVP, General Counsel & Corporate Secretary
Recent News
Dime Community Bancshares, Inc.
2025-11-19
Dime Community Bancshares, Inc.
2025-11-10
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