The HR SOURCE · 15 hours ago
Benefits Customer Service Rep
New York, NY
Full-time
Onsite
Entry Level
1+ years expThe HR SOURCE is seeking a Benefits Customer Care Representative to join their Human Resources Department. This role is primarily responsible for handling benefits inquiries and providing high-quality customer service to employees and retirees, while also supporting the administration of critical benefits programs.
ConsultingHuman Resources
Hiring Manager
Michael Winn
Responsibilities
Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and changes to dependents status and addresses
Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex
Supporting ad hoc customer service matters as needed
Regularly checking mail that comes into office via internal mailroom and handle as appropriate
Scanning of benefits paperwork within the Salesforce system in a timely manner
Initiating and closing cases upon completion within Salesforce in a timely manner
Providing support to team members with auditing and processing of new hire and retirement paperwork to ensure proper documentation is submitted via Salesforce to Benefits Systems for processing
Processing of basic transactions within PeopleSoft such as address changes
Qualification
Required
Bachelor's Degree in Human Resources or a related field or 2 years equivalent experience
Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner
Experience in PeopleSoft Benefits Administration module, Salesforce and DocuSign or similar software products
Preferred
Ability to multi-tasks and handle competing priorities
Desire to learn an array of benefits related topics
Ability to quickly adapt to key benefit programs and resources to support customer inquiries
Strong organizational skills with attention to detail
Strong problem-solving skills
Well-developed project and process management skills
Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel
Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers
Company
The HR SOURCE
The HR Source provides HR staffing, HR and Diversity management solutions for the Human Resources Community.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase