LexisNexis Risk Solutions · 13 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
$72K/yr - $137K/yrLexisNexis Risk Solutions is a global leader in data and analytics, and they are seeking a Customer Success Manager to ensure customers gain maximum value from IDVerse’s identity verification products. This role focuses on building strong client relationships, driving product adoption, and ensuring customer satisfaction and retention.
AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware
Responsibilities
Manage a portfolio of clients to ensure satisfaction, adoption, and retention
Build trusted relationships with customers and act as their primary point of contact
Drive customer engagement and maximize value from IDVerse solutions
Lead onboarding, training, and product demonstration sessions
Monitor customer usage and performance to identify trends and improvement opportunities
Act as a liaison between customers and internal teams to resolve issues and support product adoption
Gather and share customer feedback to support product and process improvements
Implement proactive strategies to support renewals and minimize churn
Qualification
Required
Proven experience in customer-facing roles within software or technology, preferably in the U.S. market
Strong relationship-building and account management skills
Excellent communication and presentation abilities
Ability to manage multiple priorities in a fast-paced environment
High computer literacy and comfort learning new platforms
Strong analytical and problem-solving skills with a customer-first mindset
Preferred
Experience in identity verification (IDV) technology or AI-driven solutions is highly desirable and will be a strong advantage
Experience with customer onboarding, documentation, or success playbooks is a plus
Knowledge of identity verification, AI, or digital identity solutions is an advantage
Benefits
This job is eligible for an annual incentive bonus.
Company
LexisNexis Risk Solutions
LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
Founded in 2000
10001+ employees
H1B Sponsorship
LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (129)
2024 (132)
2023 (86)
2022 (98)
2021 (125)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Bill Madison
CEO - Insurance Solutions
Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
Recent News
2026-01-22
BiometricUpdate.com
2025-12-27
Company data provided by crunchbase