ChildCareGroup · 7 hours ago
Customer Service Specialist (Front Desk) - Dallas Pegasus Park
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelChildCareGroup is a nonprofit organization dedicated to supporting early childhood education and family assistance. They are seeking a Customer Service Specialist to be the first point of contact for families, helping them navigate childcare resources and understand program eligibility. This role is crucial in providing compassionate service and connecting families with the right support during important moments in their children's lives.
Child CareEducationNon Profit
Responsibilities
Be the first friendly voice families hear — answering calls and welcoming walk-in clients with care and professionalism
Listen to and assess family needs to determine eligibility, provide guidance, and connect them to the right resources
Clearly explain childcare policies, procedures, and program expectations in a way that families can easily understand
Educate new families entering the program and help them take their next steps confidently
Offer alternative solutions when families are not eligible, connecting them to other helpful community resources
Qualification
Required
High school diploma or equivalent
Experience delivering exceptional customer service
Comfort managing high call volumes in a fast-paced environment
Strong communication and active listening skills
Benefits
Competitive benefits
Opportunities for growth
Engaging workplace culture
Company
ChildCareGroup
ChildCareGroup is a nonprofit organization that provides early childhood programs and services.
Founded in 1901
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tori Mannes
CEO/President
Carole I. West
Chief Administratice Officer and Vice President of People & Culture
Recent News
Business Journals
2022-10-31
Company data provided by crunchbase