Humana · 10 hours ago
Desktop/End User Support Technician 3
United States
Full-time
Remote
Entry, Mid Level
$53K/yr - $72K/yr
2+ years expHumana Inc. is committed to putting health first, and they are seeking a Desktop/End User Support Technician 3 to maintain, repair, and troubleshoot desktop hardware and software. This role involves advanced customer support, resolving technical problems, and training end-users.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
The Desktop/End User Support Technician 3 maintains, repairs, and troubleshoots desktop hardware and software packages
Also responsible for customer service and end-user training
The Desktop/End User Support Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment
May apply intermediate mathematical skills
The Desktop/End User Support Technician 3 researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
Responds to escalated telephone, email and on line requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
Qualification
Required
2 or more years experience as a Desktop/End User Support Engineer
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Bachelor's Degree in Computer Science
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Vice President Of Product
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase