Network Minds, Inc. · 2 days ago
IT Help Desk / Support Engineer (Level 1–2) – MSP (Position located in Naples, FL)
Naples, FL
Full-time
Onsite
Entry, Mid Level
$50K/yr - $62K/yr
1+ years expNetwork Minds Inc is a relationship-driven Managed Service Provider with over 22 years of success supporting businesses throughout Southwest Florida. They are seeking an IT Help Desk / Support Engineer (Level 1–2) to provide technical support, troubleshoot issues, and assist with Microsoft 365 tasks while contributing to a collaborative team environment.
IT ManagementOutsourcingSoftwareWeb Development
Responsibilities
Provide Level 1–2 technical support to clients via phone, ticket system, and onsite visits
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and common business applications
Manage user accounts within Microsoft 365, including onboarding and offboarding
Assist with password resets, MFA configuration, and basic identity management
Maintain clear communication with clients and team members
Document work performed and update tickets accurately
Escalate advanced issues to senior engineers as needed
Support MSP operational needs, including light onsite support when required
Qualification
Required
1+ years of IT Help Desk, Technical Support, or Service Desk experience
Strong customer service and communication skills
Hands-on experience supporting Windows 11 desktops and laptops
Ability to troubleshoot common user issues (printers, connectivity, applications, permissions, etc.)
Familiarity with ticketing systems (ConnectWise Manage is a plus)
Candidate must have working knowledge of adding/removing users & mailboxes
Password resets and MFA support
Managing shared mailboxes & distribution lists
Basic Microsoft 365 admin tasks
Understanding of Teams, SharePoint, and OneDrive basics
Basic understanding of networking fundamentals, such as DNS, DHCP, IP addressing, and Wi-Fi troubleshooting
Ability to follow documentation, processes, and escalation procedures
Comfort working both independently and as part of a team
Strong attention to detail in documentation and communication
Must be located in Naples or Southwest Florida
Must be able to commute to our Naples office
Monday–Friday, 8:30am–5:00pm on-site
Preferred
MSP experience is a plus, but not required
Benefits
401(k) with company matching
100% Employer‑Paid Health Insurance for employees
Dental, Vision, and optional benefits available
Paid Time Off
Bonus opportunities
Company vehicle available for client visits
Career advancement and ongoing training
Supportive team environment with long‑term career pathways
Company
Network Minds, Inc.
Since 2004 Network Minds has been a trusted Managed Services Provider (MSP) dedicated to supporting small to medium-sized businesses across all industries—including private and country clubs, construction, medical practices, and non-profit organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alan Ciurzynski
CEO
Company data provided by crunchbase