Customer Support Agent (Onsite PA) jobs in United States
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ContactUs Communications · 23 hours ago

Customer Support Agent (Onsite PA)

positionGrindstone, PA, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

ContactUs Communications is seeking a Customer Support Agent to help participants manage their prescription costs through a new CMS program. The role involves handling inbound and outbound calls, providing support for payment processing, and assisting with online account management.

Call CenterContact ManagementOffice AdministrationOutsourcing

Responsibilities

Manage both inbound and outbound calls (about 60–70 inbound calls per day) with participants helping them with elections and enrollment
Payment processing questions
General prescription payment plan support
Online account assistance
Updating member information

Qualification

HIPAACustomer service skillsMultitaskingTyping (20 WPM)Clear communicationProblem-solving mindsetDetail-orientedGoal-driven

Required

Friendly, confident, and professional on the phone
Goal-driven and detail-oriented
Comfortable multitasking (talking + typing = no problem!)
Able to follow client and company guidelines precisely

Preferred

Familiar with HIPAA (nice to have, not required—we'll train!)
Type at least 20 WPM
Communicate clearly and confidently
Think on your feet and stay calm under pressure
Bring positive energy and a problem-solving mindset

Company

ContactUs Communications

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ContactUs Communications is a U.S. based contact center services organization supporting global brands across a variety of industries.
dateFounded in 2011
location
Hilliard, Ohio, USA
people-size1001-5000 employees
web-link
https://cusc.com

Funding

Current Stage
Late Stage

Leadership Team

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Bob Bryan
Chief Executive Officer
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Mark Studer
Chief Financial Officer
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Company data provided by crunchbase