LHH · 19 hours ago
Customer Service Manager/ Director
Laurel, MD
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$90K/yr - $105K/yr
8+ years expLHH is seeking a Customer Service Manager/Director to lead a dedicated team and continue a legacy of outstanding client service. The role involves setting strategic vision, mentoring a diverse team, and partnering with operations, logistics, and sales for seamless service delivery.
Human Resources
Hiring Manager
Lynne Castro
Responsibilities
Set and execute the strategic vision for the Customer Service department
Lead, mentor, and develop a large, diverse team (including supervisors and representatives)
Drive performance through clear goals, KPIs, coaching, and performance reviews
Partner closely with operations, logistics, and sales teams to ensure seamless service delivery
Lead hiring, onboarding, and training for the department
Qualification
Required
Minimum 8 years of customer service experience, including 5+ years in a leadership/management role
Experience in a distribution or similar environment where coordination with warehouse, drivers, and sales is critical
Proven ability to set strategy and use metrics/KPIs to measure success and identify improvement areas
Strong leadership, coaching, and decision-making skills
Excellent verbal and written communication skills
Preferred
Bachelor's degree in business administration or related field strongly preferred
Benefits
Medical
Dental
Vision
401K matching
PTO
Tuition reimbursement
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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