Global Procurement Solutions, Inc. · 1 day ago
Customer Service Representative with Sales Support
Altamonte Springs, FL
Full-time
Onsite
New Grad, Entry LevelGlobal Procurement Solutions, Inc. (GPS Inc.) is a Service-Disabled Veteran–Owned Small Business providing federal agencies with discounted janitorial and sanitation supplies. They are seeking a motivated Customer Service Representative with Sales Support to serve as a primary point of contact for customers while actively supporting sales operations.
ComplianceProcurementSupply Chain Management
Responsibilities
Serve as the first point of contact for customers via phone and email, providing timely, professional, and accurate responses to inquiries
Assist customers with product information, pricing, availability, order placement, and order status
Handle customer issues and complaints with professionalism, ensuring timely resolution and customer satisfaction
Investigate and resolve service or billing issues in coordination with accounting and internal teams as needed
Prepare and process customer orders received via phone, email, or EDI
Accurately enter orders into the ERP system and place orders through vendor portals or EDI platforms
Track order status through vendor systems and update progress within the ERP
Create and manage cases related to order issues, discrepancies, or delays
Process order invoicing and maintain accurate order documentation
Perform miscellaneous administrative and operational tasks as assigned by the Customer Service Manager
Support Sales Leadership by aligning daily activity with the maintenance of existing federal accounts and the pursuit of new opportunities
Assist with generating quotes, processing sales-related orders, and following up on leads
Support efforts to recapture lost business as identified by the sales team
Identify opportunities to cross-sell or promote additional products and services when appropriate
Maintain a working knowledge of GPS products, services, and customer requirements
Work closely with internal teams, including sales, accounting, and order processing, to ensure smooth execution of customer needs
Communicate effectively with external vendors to resolve order-related issues
Participate in weekly order processing meetings to address outstanding issues and improve workflows
Maintain accurate records of customer interactions and transactions in the CRM system
Stay informed on product updates, industry trends, and market conditions relevant to customer needs
Recommend process improvements while adhering to company policies and standard operating procedures
Qualification
Required
Strong experience with internet-based tools and professional email communication
Basic understanding of accounting concepts, including invoices, purchase orders
Ability to manage orders and billing processes with accuracy and attention to detail
Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications
Experience handling PDFs and documentation using Adobe tools
Familiarity with CRM systems and online ordering platforms
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build rapport with customers and colleagues
High attention to detail with strong note-taking and documentation habits
Effective time management skills with the ability to multitask and prioritize in a fast-paced environment
Proactive problem-solving mindset and a positive, customer-focused attitude
Preferred
Experience with NetSuite ERP is preferred but not required
Company
Global Procurement Solutions, Inc.
Global Procurement Solutions, Inc. is a 100% veteran owned small business (VOSB) operated by a US Army Veteran with 25+ years of service.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase