DLL · 2 days ago
Collections and End of Lease Specialist
Wayne, PA
Full-time
Hybrid
Mid Level
$67K/yr - $100K/yr
3+ years expDLL is a multinational company focused on providing financing solutions in healthcare. The Collections and End of Lease Specialist is responsible for managing customer collections and lease end activities to optimize returns and minimize risks.
BankingFinanceFinancial ServicesInformation Technology
Responsibilities
Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes
Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal
Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments
Negotiate on FMV and $1 out extensions for customers with a good pay history
Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales
Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income
Provide internal upgrade quotes, and buyout quotes
Enforce renewal provisions of lease contracts
(this position is also the remarketer)Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case
Process contract adjustments per authority matrix
Complete required compliance training by due dates
Qualification
Required
3-6 years' experience in a customer service/collections role
Strong Analytical skills are required
Legal and business economics knowledge (products, insolvency, bankruptcy)
Experience & knowledge in the leasing & finance sector
Negotiating skills
Ability to execute collection activities in collaboration with others under supervision of team leader
Operates and thinks within well-defined processes and procedures
Customer focused
A team player with excellent interpersonal skills
Quality driven and results oriented
A strong negotiator
Able to work in a very fast-paced environment and adapt to situations
Preferred
Bachelor's degree preferred
Benefits
Healthcare benefits
401k matching
Vacation
Sick leave
Parental leave
Possible discretionary bonuses
Company
DLL
DLL is a global provider of integrated financial solutions for the entire asset life cycle.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Brodsky
VP IT Services, Chief Technology Officer
Gerald Drake, CFA
Chief Technology Officer
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