Valet Living · 8 hours ago
Solutions Implementation Specialist
Los Angeles,CA
Full-time
Onsite
Mid Level
$55K/yr - $72K/yr
3+ years expValet Living is searching for a detail-oriented, results-driven Solutions Implementation Specialist to ensure successful client onboarding and service launches. This role involves collaborating with sales and operations, leading new community launches, and managing project plans to ensure smooth transitions and long-term client success.
CommercialFacility ManagementService Industry
Responsibilities
Partner with Sales and Operations during prospecting and proposal development to assess community requirements, design tailored solutions, and align stakeholders
Evaluate waste bills, container setups, and pickup schedules to develop right-sized service plans that optimize cost and efficiency
Serve as the primary lead for new community launches, coordinating with internal teams and client stakeholders to drive a smooth launch
Develop and manage launch project plans, ensuring clear expectations, timely handoffs, and alignment across functional teams
Work with Legal and Compliance teams to evaluate community-specific mandates or laws that may impact services and communicate findings to clients
Facilitate service onboarding through kickoff meetings, system setup review, service valet & porter training, and early-stage performance monitoring
Lead or support client check-ins and waste reviews within the first 30 to 90 days of launch to validate satisfaction and adjust services where necessary. Engage with the client through interviews, gathering pertinent information required for the services provided
Capture and share implementation insights to refine proposals, service models, and cross-functional workflows
Qualification
Required
Bachelor's degree in business, operations, or a related field preferred but not required
Three to five years of experience in sales engineering, implementation, operations, or client-facing consulting
Strong communication and collaboration skills with the ability to influence across Sales, Operations, Product, and Client Success teams
Analytical capability to interpret operational data such as invoices, service schedules, and container configurations
Proven organizational skills with the ability to manage multiple projects and timelines simultaneously
Adaptable and solution-oriented mindset with attention to detail and follow-through
Practical problem-solving ability with customer empathy and critical thinking
Preferred
Direct experience in waste services, logistics, or multifamily operations is a plus
Knowledge of waste services, logistics, or multifamily operations is preferred
Benefits
Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
401k with company match, life and disability insurance, AD&D, and business travel coverage
Flexible Time Off: No preset accruals: manage your time and work-life balance your way, plus 10 company-paid holidays.
Tuition reimbursement up to $5,250 per year and access to our online education center
Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Company
Valet Living
Valet Living is a pioneer of the doorstep collection amenity and innovator in turn services, maintenance support and pet solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.27M2020-11-23Acquired
2018-02-05Seed· $0.27M
Leadership Team
S
Shawn Handrahan
President and Chief Executive Officer
R
Robert Casagrande
Chief Technology Officer
Recent News
2025-09-29
Company data provided by crunchbase