Heartland · 4 hours ago
Client Support Representative
United States
Full-time
Remote
New Grad, Entry LevelGlobal Payments is a leading provider of payment solutions, helping millions of people move money between buyers and sellers. The Client Support Representative acts as the first tier of triage for client communications, ensuring inquiries are resolved efficiently and professionally while striving for high levels of client satisfaction.
Credit CardsPaymentsTransaction Processing
Responsibilities
Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
Proactively identify and escalate at-risk clients and issues to team lead
Embrace change and continually participate in suggestions to process improvements while promoting the Zego culture and spirit of teamwork
Demonstrate an increasing level of knowledge and comprehension of Zego products and partner integrations
Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
Ensure compliance with Zego specifications and regulations and follow established policies, procedures and workflows
Inform clients of new updates to services, seek opportunities to increase client’s utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
Assist with and contribute to marketing and advertising initiatives
Consistently meet personal/team goals and quotas and adhere to established work schedule
Participate in POD Meetings
Qualification
Required
Familiarity with CRM, support & ticketing software systems and practices
Proven ability to work in a fast paced, team centered work environment
Proficiency with Microsoft Suite Products (Microsoft Excel, Word and PowerPoint)
Excellent communication– verbal, written, interpersonal with strong active listening skills
Ability to demonstrate effective problem solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive
Benefits
Flexible paid time off
Tier based promotional career-pathing
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase