Quest Diagnostics · 4 hours ago
Sr. Manager, Change Management (Technology Transformation)
Brookfield, WI
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $180K/yr
10+ years expQuest Diagnostics is a leading provider of diagnostic information services. The Sr. Manager, Change Management is a critical leadership role responsible for driving the successful transformation plan for a multi-year, enterprise-wide Epic transformation, focusing on effective change management strategies and stakeholder engagement.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
In alignment with Quest's Organizational Agility Program, design and execute a holistic, people focused phased change management strategy utilizing models such as ADKAR or Kotter's 8-Step Process or People Centered Implementation (PCI)) encompassing communications, sponsor roadmap, stakeholder engagement, training, readiness assessments, and resistance management for all impacted groups
Converge people, process, systems & technology to benefit the internal end-users and external customers
Assess the downstream impact on patients, provider, partners, payors and employees and develop strategies to manage their interaction with the Epic systems
Conduct comprehensive Change Impact Assessments (CIA) by role and process, quantifying the scope of change and identifying specific training and communication needs
Establish and monitor adoption metrics, user satisfaction scores, and proficiency levels post-go-live, adjusting interventions as necessary
Develop transparent internal and external communications to build awareness, maintain excitement, manage expectations and ensure stakeholder engagement
Proactively identify areas of potential resistance (cultural, technical, or process-related) and develop targeted countermeasures
Maintain inventory of changes across different business & stakeholder groups. Establish feedback loops and rapid response teams to address adoption challenges during deployment waves
Build and manage a dedicated change ambassador network of change agents & super users
Align change plan to all program/project timelines and governance standards
Qualification
Required
10+ years of experience in Change Management, Organizational Development, or Program Management within large, complex organizations
Minimum 5 years of direct, hands-on experience leading change management for major ERP (SAP, Oracle) or EHR (Epic, Cerner) system implementations
Proven ability to manage change across thousands of users spread across multiple geographies and diverse functional roles (e.g., clinical, technical)
Exceptional communication (written and verbal), presentation, and interpersonal skills. Expert proficiency in organizational change methodologies (e.g., ADKAR, Prosci)
Demonstrated ability to influence senior executives
Ability to utilize process improvement methodologies (Lean, Six Sigma) to integrate process change into the change management approach
Bachelor's degree in Business Administration, Industrial & Organizational Psychology, Human Resources, or a related field
Preferred
Direct experience with Epic implementation, optimization, or large-scale upgrades
Master's degree in Organizational Development, Business Administration (MBA), or a relevant advanced degree
Project Management Professional (PMP) or equivalent certification (e.g., PgMP)
Prosci Certification or a recognized equivalent change management methodology certification
Epic Certifications (e.g specific application certs or Epic Certified Analyst/Project Manager)
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education Career advancement opportunities
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase