Vessco Water · 2 days ago
ERP Help Desk Specialist
Wixom, MI
Full-time
Onsite
Entry, Mid Level
2+ years expVessco Water is implementing Global Shop Solutions, an ERP and CRM system to enhance customer and team member experiences. The Group ERP Help Desk Specialist will provide system support, training, and guidance, ensuring successful implementation and ongoing support across the company.
IndustrialWaterWater PurificationWholesale
Responsibilities
Provide timely, professional technical support for Global Shop Solutions ERP/CRM software and related business processes
Receive, review, and help prioritize GSS Help Desk requests using ConnectWise
Monitor system health and performance daily
Respond promptly to system security, access, and usability issues
Support operational data integrity through regular review, cleanup, and remediation in collaboration with platform companies
Maintain and support Group-level customer, vendor, and inventory master data
Support and troubleshoot additional enterprise applications and systems as the business grows and new technologies are introduced
Perform additional duties as assigned to support system success and organizational goals
Qualification
Required
Associate's degree, preferably in Business Management, Accounting, Information Technology, or related field
Minimum 2+ years' experience ERP administration
General knowledge of ERP/CRM applications and how they work for functional areas such as Accounting, Order Management, Sales, Inventory, Warehouse, and Reporting
Excellent communication and coaching skills; including the ability to explain technical material
Ability to work effectively across multiple departments and multiple locations
Ability to speak both business process and technical process based on the audience
A natural instinct for follow-up and follow-through is essential
Strong personal drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, users, and time
Excellent attention to detail and problem-solving skills
Preferred
Familiar with ERP software; Global Shop Solutions experience a plus
Experience in an equipment distribution and service industry (job and project based)
Benefits
Health insurance
401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance
Company
Vessco Water
Vessco Water offers water and wastewater solutions and services across the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jacob Dau
Chief Financial Officer
Dan Axelson
Chief Development Officer
Company data provided by crunchbase