Pride Health · 1 day ago
Asset Management Specialist
Rochester, MN
Contract
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expPride Health is seeking an Endpoint Coordinator to serve as the primary customer liaison for workstation-related moves, adds, and changes. This desk-based role focuses on data entry, work order creation, and exceptional customer service, requiring frequent interaction with walk-in customers.
Health CareHuman ResourcesInformation Technology
Hiring Manager
Rahul Shrivastav
Responsibilities
Coordinate the ordering, configuration, installation, and removal of computers, printers, copiers, and peripheral equipment across Mayo Clinic campuses
Work directly with customers to assess needs related to new service requests, device configurations, product inquiries, order status, and returns
Gather, document, and evaluate detailed customer requirements to ensure accurate and complete product orders
Place electronic equipment orders using Lawson, identify and resolve ordering issues, and collaborate with senior staff and Supply Chain Management as needed
Maintain consistent communication with customers regarding order status and issue resolution
Demonstrate strong interpersonal and time management skills to deliver exceptional customer service in a team-oriented environment
Apply project coordination and process improvement skills to enhance the equipment order lifecycle
Document workflows, procedures, and technical requirements clearly and effectively for a diverse customer base
Qualification
Required
Excellent computer troubleshooting and problem-solving skills
Strong understanding of computer and networking terminology (CPU, Internet, LAN/WAN, Client/Server, etc.)
Experience using ticket tracking systems and related documentation tools
Ability to manage multiple priorities, including high-priority orders and special projects
Working knowledge of PC and Mac systems, printers, scanners, and multifunction devices
Proven ability to build and maintain strong relationships with internal and external customers
High School Diploma or GED with 4 years of experience in project coordination, order fulfillment, or customer service
Associate's Degree with 2 years of relevant experience
Bachelor's Degree with strong computer troubleshooting and problem-solving skills
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
Company data provided by crunchbase