ICBD · 5 hours ago
Executive IT Support Technician
Fort Lauderdale, FL
Full-time
Onsite
Senior Level
$90K/yr - $150K/yr
5+ years expICBD is a robust single-family office focused on private investment and business development. The Executive IT Support Technician will manage sophisticated IT, AV, and smart systems across unique environments, providing trusted technology support to senior leadership.
AccountingConsultingHuman ResourcesInformation TechnologyMarketing
Responsibilities
Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK
Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues
Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management
Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps
Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking
Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations
Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security
Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement
Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support
Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service
Qualification
Required
Minimum bachelor's degree in computer science, information systems, information technology, or related field or equivalent experience
5-7 years' experience providing hands-on technical support in large office environments with at least 2 years directly supporting senior-level executives
Hands-on experience with smart home devices, AV systems, and mobile communications systems
Demonstrated proficiency in Microsoft 365, Exchange Online, PowerShell scripting, SharePoint, Jira, and Starlink network management
Strong understanding of network infrastructure, including routers, wireless access points, and switches
Ability to manage AV systems, including Zoom, OWL, and Barco Video Conference Systems
Familiarity with hardware inventory tracking, mobile device management (MDM), and software license administration
Exceptional problem-solving skills and the ability to work well under pressure in dynamic, fast-paced environments
Ability to travel or work in hybrid environments as needed to support remote locations, including planes, yachts, vehicles, family center, or homes
Experience supporting high-profile individuals and executives
Certifications in Microsoft products, CompTIA network or security, project management, information security, or related fields
Knowledge of cybersecurity best practices and mobile security protocols
Demonstrated ability to work independently, prioritize tasks, seek clarification, and make and support recommendations
Strong decision-making skills, with the demonstrated ability to balance speed of delivery with compliance, security, financial, and other company controls
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Medical, dental, vision, long-term disability, and life insurance
Generous 401(k) with up to 6% employer match
Company
ICBD
As a robust single family office, ICBD invests in companies and initiatives that disrupt industries, enhance communities, and sustain profitability.
1001-5000 employees
H1B Sponsorship
ICBD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Christopher Barnett
President & Chief Executive Officer
Mitch Pierce, MBA
Chief Executive Officer of Behavioral Healthcare
Recent News
The Philadelphia Inquirer
2025-10-11
Behavioral Health Business
2023-12-24
Company data provided by crunchbase