Bitsight · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$65K/yr - $95K/yrBitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. As a Customer Success Manager, you will drive customer satisfaction, retention, and value realization, playing a key role in customer engagements and relationships with stakeholders.
Cyber SecurityRisk ManagementSecuritySoftware
Responsibilities
Become a power user of Bitsight products, capabilities and services
Onboard customers: Lead onboarding plans, ensuring a smooth deployment and rapid time-to-value
Engage professionally with users of free and paid access, creating relationships and generating CSQLs
Aide customers and partners in their efforts to deploy and operationalize the Bitsight platform and APIs
Build relationships: Build rapport with key stakeholders, from IT security practitioners to CISOs, based on their goals and challenges
Mitigate churn: Address concerns, issues, and assist renewals helping customers achieve value outcomes
Collaborate internally via Voice of Customer: Partner with other customer facing, and internal teams to advocate for customers and drive improvements
Consistently document notes, risks, and successes for customers and internal audiences
Give recommendations and provide updates on the status of active items to all stakeholders
Respond to all communication in a timely and professional manner
Perform research, develop skills and take initiative in ways that improve team best practices
Qualification
Required
Strong verbal, written, and interpersonal skills, with excellent planning and organizational skills
Proven experience: a track record of managing high volume customer relationships and engagements
Experience working with sales and customer facing teams
Coachable and actively seeks constructive feedback without a fear of failure
Project management: can manage multiple projects simultaneously, prioritize, and meet deadlines
Independently adapt from the plan in order to troubleshoot and solve customer issues
Interest in the tech: enthusiastic about cybersecurity and eager to learn about the industry
Experience with common customer success tools like salesforce.com and Gainsight
Benefits
Medical, dental, and vision insurance
Paid parental leave
Flexible time off
A 401(k) plan with employee and company contribution opportunities
Life and disability insurance
Tuition reimbursement
Company
Bitsight
Bitsight is a cyber risk management company for the financial, healthcare, and technology industries.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$399MKey Investors
Moody's Investors ServiceWarburg PincusNotable Capital
2021-09-13Corporate Round· $250M
2018-06-28Series D· $60M
2016-09-15Series C· $40M
Leadership Team
Anders Norremo
SVP, Customer Experience
Jacob Olcott
Vice President of Government Affairs
Recent News
2025-11-26
2025-11-19
Help Net Security
2025-11-11
Company data provided by crunchbase