Hyundai Capital Canada · 5 hours ago
Lease End Loyalty Associate (Work from Home-Dallas)
United States
Full-time
Remote
Entry Level
$39K/yr - $59K/yr
1+ years expHyundai Capital America is a financial services company offering a variety of products to customers and dealerships. The Lease End Loyalty Associate is responsible for managing customer interactions related to end-of-term lease accounts, providing information and support to enhance customer loyalty and experience.
AutomotiveFinanceFinancial Services
Responsibilities
Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems
Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty
All other duties as assigned
Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Qualification
Required
High School Diploma or GED
Excellent communication abilities
Ability to multi-task and prioritize goals to meet business objectives
Ability to understand analysis, technical processes, and business systems
Excellent organizational, interpersonal, and business system skills
Recall of a broad base of product knowledge
Preferred
Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
Call center and previous sales experience strongly preferred
Benefits
Role is 100% remote (after in-office new hire training)
Competitive pay plus up to $1000 in monthly bonuses!
Great benefits with very little out of pocket cost!
Car purchase discount plus $350.00 car allowance!
Immediate 401k matching and vesting!
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase