Cushman & Wakefield · 20 hours ago
Regional Workplace Experience Lead
Erlanger, Kentucky, USA
Full-time
Onsite
Mid Level
3+ years expCushman & Wakefield is a prominent real estate services firm, and they are seeking a Regional Workplace Experience Lead. This role is crucial in managing the Ambassador team to enhance employee engagement and productivity in the workplace, while also collaborating with various teams to implement effective solutions.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Responsible for the day-to-day people management duties for all Ambassadors at a specific building or set of buildings. This includes managing schedules, providing guidance, and ensuring that the team is meeting expectations
Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, direct reports, and the Workplace Experience Manager
Functions as the primary escalation point for Ambassadors and ensures all complaints, questions and concerns that were escalated have been properly addressed
Cross trains Ambassadors assigned to various spaces in the building – Conference Spaces, Concierge Desks, open workstations - to promote uniformity and to expand the Ambassadors knowledge base so that they are able to support end users holistically
Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions
Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities
Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding
Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression
Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Track’s themes and trends to share with the Manager
Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted
Qualification
Required
Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, customer service
Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Showcase exceptional emotional intelligence and empathy
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a 'can do' mentality with the ability to act with minimal information
Represents the goals and culture of the program. Mentors and coaches peers
Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen
Project an approachable and professional image in personal appearance, manner, and demeanor
Ability to work under pressure, while acting in a calm manner
Preferred
College Degree Preferred
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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