American Express · 3 weeks ago
Senior Service Assurance Engineers
Phoenix, Arizona, United States
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. They are seeking Senior Service Assurance Engineers to analyze system issues, conduct root cause analysis, and implement preventative measures to enhance system reliability and availability.
Credit CardsFinanceFinancial ServicesPaymentsTravel
Responsibilities
Analyze underlying causes of system issues and facilitate resolution of those issues
Conduct root cause analysis and implement preventative measures to avoid errors and system outages
Ensure deployment and usage of best practices within the engineering, application development, and production support teams
Ensure all resources meet metric targets and provide feedback during contract review process
Collaborate with cross-functional teams to resolve outages
Identify trends to continuously improve the customer experience within the technical and functional specifications
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
5 years of progressively responsible experience with enhancing high-quality technology system reliability and availability
2 years of experience with systems analysis, design, and operations
2 years of experience with replication setup, administration, and tuning of software applications
2 years of experience developing post-implementation reviews and driving root cause analyses of issues
2 years of experience with integration platforms, including Clarity, SDLC, and Service Now
2 years of experience with AWS, Dynatrace, ELF, GCP, Github, Grafana, Hive, Jenkins, Java, Mongo DB, MYSQL, Oracle, Postgres, Python, ReactJS, Springboot, Splunk, and XLR
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
H1B Sponsorship
American Express has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (95)
2023 (95)
2022 (131)
2021 (111)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase