Content Guru · 1 day ago
Account manager
Reston, VA
Full-time
Onsite
Mid Level
3+ years expContent Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions. They are seeking a proactive Account Manager to support and grow key customer relationships while driving revenue growth through upselling and retention.
Cloud ManagementSoftwareTelecommunications
Responsibilities
Manage all aspects of assigned customer accounts, including renewals and upsell opportunities
Build and maintain relationships with key stakeholders and executive sponsors
Understand customer industry, goals and operations to position value-add solutions
Develop and execute Account Development Plans and run regular customer meetings
Identify and pursue upsell and cross-sell opportunities within existing accounts
Promote new services and products aligned with the customer’s strategic objectives
Track and forecast account metrics and manage pipeline via our CRM system
Consistently meet and exceed revenue targets
Act as a customer advocate within Content Guru and coordinate internal resources
Ensure high levels of satisfaction and deliver value through proactive engagement
Work closely with Customer Success and technical teams to support customer outcomes
Conduct regular QBRs and monitor customer sentiment across the lifecycle
Maintain a strong understanding of Content Guru’s storm® platform and product roadmap
Share product updates, insights, and recommendations with customers
Stay informed of developments in the contact centre, cloud, and SaaS sectors
Qualification
Required
Bachelor's degree or equivalent work experience
Minimum of 3 years' experience in enterprise account management, preferably in SaaS
Proven success managing a portfolio of accounts and delivering upsell/revenue growth
Experience in IT, telecoms, or contact centre environments desirable
Skilled in influencing and negotiating with stakeholders at all levels
Strong communication, presentation, and relationship management skills
Comfortable using CRM tools to manage pipeline and forecast accurately
Detail-oriented and commercially aware
Company
Content Guru
Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm.
501-1000 employees
H1B Sponsorship
Content Guru has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
John Rees
Chief Operating Officer
Recent News
FinTech Global
2025-10-07
Company data provided by crunchbase