Members 1st Federal Credit Union · 1 week ago
Universal Member Service Representative - Float
Whitehall, PA
Full-time
Onsite
Entry Level
1+ years expMembers 1st Federal Credit Union is a growing organization that values diversity and inclusion. They are seeking a Universal Member Service Representative to support branch operations, enhance member satisfaction, and assist with the growth of deposits and loans while ensuring compliance with credit union standards.
BankingFinancial ServicesInternet of Things
Responsibilities
The Universal Member Service Representative supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio
The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services
The Universal Member Service Representative will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement
In addition, the role will ensure compliance through the adherence of all credit union policies/procedures
The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options
The Universal Member Service Representative will be expected to support lobby engagement and work with members to transition interactions from transactional to consultative
The Member Service Representative may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present
This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position
Qualification
Required
1-3 years of related experience
Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment
Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Cash handling skills
Strong ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable software
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
General and business knowledge equivalent to a high school diploma
Benefits
Fantastic healthcare
Paid benefits
Opportunities for professional advancement
Work-life balance
Company
Members 1st Federal Credit Union
Members 1st Federal Credit Union renders financial tools and services that help people to meet financial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Adams
Chief Relationship Officer
Christine Pavlakovich
Chief People Officer
Recent News
2025-03-26
2023-06-06
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