State of Indiana · 20 hours ago
BMV Lead Customer Service Representative 2
Jasper, IN
Full-time
Onsite
Mid Level
$32K/yr - $32K/yrThe State of Indiana is one of the largest employers in the state, offering a range of opportunities across various agencies. They are seeking a BMV Lead Customer Service Representative 2 to administer driving exams, assist with vehicle registrations, and ensure compliance with state laws while providing excellent customer service.
GovernmentInformation ServicesOnline Portals
Responsibilities
Administer skills tests and evaluate driving skills
Assist customers with vehicle/watercraft titles and registration needs
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
Attend training classes and/or take certification tests as required
Maintain privacy of customers and all related records
Substitute for Customer Service Representatives as needed
Assist with daily opening and closing procedures
Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting
Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures
Communicate to the proper chain of command any equipment failures requiring service
Ensure training, development, and mentoring of CSRs
Qualification
Required
High School Diploma or equivalent. Related certifications and coursework may be considered for education or experience
Must be 21 years of age or older
Must possess a valid State of Indiana driver's license for at least the preceding 12-month period
Customer service experience
Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
Must be familiar with the operations of all types of motor vehicles
Working knowledge of Indiana driving laws
Top-notch communication skills
A high level of critical thinking and the ability to troubleshoot
Ability to process cash and card transactions
Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow
Ability to manage people, experienced in managing people/teams
Ability to successfully address customer concerns
Ability to identify problems and recommend creative solutions
Ability to utilize good judgment
Ability to apply fundamental cash management and accounting principles
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems
Ability to multi-task in a fast-paced environment
Able to perform essential functions with or without reasonable accommodation
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
Founded in 1816
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
2025-11-08
2025-08-13
Company data provided by crunchbase