National Indemnity Company · 18 hours ago
Client Services Analyst I / Client Services Analyst II
Omaha, NE
Full-time
Onsite
Entry, Mid Level
1+ years expNICO National Indemnity Company is a member of the Berkshire Hathaway group of Insurance Companies, offering a friendly and supportive work environment. The Client Services Analyst role focuses on delivering excellent customer service, providing technology support, and assisting with billing and claims processes for agents and insureds.
Financial ServicesInsurance
Responsibilities
Serves as the point of contact for customers on all technology support items
Acts as first point of contact with customer via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and problem solve
Works with Client Services management and other departments to reach resolutions and maintains customer contact throughout process until problem or question has been resolved
Reports errors in the software products used by agency partners and insured and tests the products as necessary to fix outstanding issues
May also participate in testing of other computer applications as necessary
Answers underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment as appropriate
Assists agents navigate online rater question flows and assess submission status
Identifies underwriting support issues and handles or transfers these issues to the appropriate individuals
Brings to the attention of management various situations and/or underwriting issues outside of authority or where a larger impact is likely
Participates in the testing of new computer applications, updates to existing applications and software enhancements
Works with software development staff to ensure that the technology products are straightforward and easy to use
Monitors and records errors found through the testing process, communicates with the software development staff and oversees the testing of the software products as necessary to fix the outstanding issues
Assists management in agency support projects to improve communications, data entry, and process flow
May assist management and department trainer to develop content and instruct new client services specialists in the onboarding process
Trains other team members on updated and new processes and procedures
Qualification
Required
Bachelor's Degree in related field or equivalent work experience
OR Associate's Degree and 2 or more years of related field experience
One or more years work experience
Basic math
Personal computer related software such as Microsoft Office (Excel, Word, etc.)
Basic insurance terms and coverages
Excellent oral and written communication with all levels of the organization and with Agents
Excellent customer service
Documentation
Work independently
Organize time and resources and handle multiple high priorities
Work well with others
Delegate, plan, prioritize, and meet deadlines
Maintain confidentiality
Work with detail with accuracy
Preferred
Knowledge of commercial automobile and property rating and policy coverages and endorsements
Insurance coverages and rating and insurance products
Company guidelines on acceptability and profitability for applications/accounts/policies
Principles of finance, business, statistics, and insurance
Insurance industry and marketing techniques
Company, Agency, and department practices and procedures
Benefits
Retirement and savings plan with immediate enrollment with 100% employer match up to 5%
Medical, Dental and Vision for regular, full-time employees and eligible dependents
Dedicated Learning & Development program for employees to grow personally and professionally
100% upfront Educational Reimbursement program
Subsidized downtown parking
Competitive time off policies including parental leave
Employee Assistance program
Company
National Indemnity Company
National Indemnity Company is the lead member of the National Indemnity group of insurance companies. It is a sub-organization of Berkshire Hathaway.
501-1000 employees
H1B Sponsorship
National Indemnity Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
The Motley Fool
2025-09-21
2025-09-03
MarketScreener
2025-08-29
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