Venn® · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expVenn is revolutionizing how businesses securely enable remote and BYOD workforces, and they are seeking a Customer Success Manager to serve as a strategic partner to their Mid-Market and Enterprise customers. The role involves managing relationships, driving product adoption, and ensuring customers achieve measurable business outcomes that lead to strong retention and expansion.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Manage a portfolio of Mid-Market and Enterprise accounts, ensuring alignment between customer business objectives and Venn’s solutions
Develop and execute success and risk plans that define outcomes, success metrics, and adoption milestones
Build and maintain strong relationships with senior stakeholders, including C-level executives
Own renewal cycles and proactively identify expansion opportunities through upsell and cross-sell motions
Act as the voice of the customer internally, partnering with Product, Engineering, Sales, and Support to influence roadmap priorities and resolve escalations
Identify at-risk accounts early and lead mitigation strategies, including executive-level interventions when needed
Leverage customer health metrics, product usage data, and sentiment signals to guide engagement and decision-making
Serve as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to customers
Qualification
Required
Bachelor's degree in Business, Information Technology, MIS, or a related field (MBA or advanced degree a plus)
3+ years of experience in Customer Success, Account Management, or Client Services within SaaS, technology, or financial services
Proven experience managing mid-market and enterprise customers with large, complex contracts
Strong track record of driving adoption, retention, and expansion with measurable outcomes
Executive presence with the ability to influence and build trust with senior leaders
Exceptional communication, presentation, and negotiation skills
Analytical mindset with experience using customer success platforms, CRMs, and reporting tools
Ability to thrive in a fast-paced startup environment and help build scalable processes
Benefits
Competitive compensation and commission opportunities
Equity at Venn
Medical, dental, vision, life, and disability insurance
Healthcare FSA, HSA, and commuter benefits
Unlimited paid time off, paid sick time, NYSE company holidays, and a paid birthday off
Company
Venn®
Venn is revolutionizing the future of remote work security.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29MKey Investors
NewSpring
2023-06-28Series A· $29M
Leadership Team
David Matalon
CEO & Founder
Recent News
alleywatch.com
2025-11-20
2025-11-19
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