Aon · 20 hours ago
Account Specialist II - Hybrid/Bannockburn, IL
Bannockburn, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $77K/yr
2+ years expAon is in the business of better decisions and is seeking an Account Specialist II to work hybrid out of their Bannockburn, IL office. The role involves resolving inquiries related to client services, managing compliance documentation, and mentoring junior staff while ensuring timely and accurate service delivery to clients.
ConsultingProfessional ServicesRisk Management
Responsibilities
Resolve inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic invoice inquiries, etc.) and is accountable for more complex inquiries and client projects
Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables
Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests
Mentor and assist junior staff with more complex account functions
React to field office requests via Broker Desktop tools that require actions in a timely manner
Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail
Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs
Upload, index or attach documents in Document Management System
Perform pre - renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.)
Help colleagues troubleshoot and resolve client issues within the ACS team
Upon policy placement creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post placement outputs
Manage; Monitor and complete special client projects
Participate in office and client visits
Qualification
Required
2 + years of commercial insurance experience highly preferred
Property & Casualty brokers license highly preferred
P&C license must be maintained or obtained within 6 months of hire
Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities
Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision
Must have strong Excel skills to import/export data, strong Word skills, some v-look up experience a plus
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine
Benefits
A 401(k) savings plan with employer contributions
An employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
An employee assistance program that includes free counseling sessions
Two “Global Wellbeing Days” each year
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
Global CEO, Risk Capital & Reinsurance Solutions
Recent News
2026-01-24
2026-01-22
Life Insurance International
2026-01-17
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