Texas Department of Family and Protective Services · 11 hours ago
CPI Program Director
Corpus Christi, TX
Full-time
Onsite
Mid, Senior Level
$26/hr - $26/hr
4+ years expThe Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. The CPI Program Director is responsible for overseeing the overall program service delivery of Child Protective Investigations, providing training and guidance to staff, and ensuring compliance with policies and procedures.
Individual & Family Services
No H1B
Responsibilities
Oversees and directs case actions related to safety, risk, and permanency on a daily basis
Ensures timely contact is made on all cases and that supervisors are continually assessing child safety throughout the investigation
Evaluates CPS cases at specific decision points during active case management to provide subject matter expertise and technical guidance to CPI caseworkers and supervisors
Serves as a CPI program subject matter expert in the field, and offers guidance, consultation and technical assistance to their program area staff and internal and external stakeholders to foster effective program service delivery
Reviews and analyzes high risk, complex, sensitive, and high-profile investigations to assess child safety issues
Conducts next-level approval of high-risk cases subsequent to supervisory and Child Safety Specialist review to ensure child safety factors are addressed
Reviews and approves all cases staffed for Family Based Safety Services (FBSS), legal, high-risk cases not eligible for services, Parental Child Safety Placements (PCSP), 3 in 30 reports, Office of Consumer Relation inquiries, and completes monthly quality assurance reads on cases
Reviews and approves all Administrative Closure (Admin) and Priority None (PN) cases
Evaluates performance of service delivery and program areas to ensure effective and efficient program operations
Ensures program area has all time and leave entered into the Centralized Accounting and Payroll/Personnel System (CAPPS) to provide oversight, regulation, and management of all overtime accumulated by staff
Conducts monthly meetings with CPI supervisors to provide training or technical assistance in a program area such as important communications pertaining to policies and procedures, address trends and patterns, discuss CPI updates, support team building opportunities, and ensure performance standards are met
Develops and implements appropriate strategic plans for improving program operations
Identifies program, policy, knowledge and procedural gaps and inconsistencies, assesses the need for new training development for program and agency staff, and provides guidance to agency and program leadership in the development, coordination and deployment of agency training materials and activities
Prepares management reports, analyses, and correspondence on the effectiveness of program activities
Selects, manages and develops staff through review of performance data, conferences, training and performance appraisal
Interprets program policies and procedures to program staff, other CPI staff, and the general public
Analyzes and responds to short-term or emergency requests requiring expedited response
Manages the completion of required administrative, informational and performance reports and analyses for the CPI strategy and process function
Manages the development and preparation of presentations, reports, information, communications, correspondence and responses to requests for information; ensuring quality, consistency, technical, and program accuracy and timeliness
Ensures communications, responses and reports are completed and issued within required timeframes
Provides program area subject matter expertise, guidance, consultation and technical assistance to agency staff and internal and external stakeholders to shape effective INV/AR service delivery
Promotes growth and development of management and direct delivery staff
Consults, develops, and maintains effective working relationships with regional and state office management, regional field staff, CPS/CPI state office program and policy staff, external public and private stakeholders, consumers of child protective services, volunteers, advocates, judges, other social service providers, educational, juvenile justice, workforce development boards and organizations to provide guidance, technical assistance and program subject matter expertise
Maintains communication with the PA and other DFPS staff to provide pertinent information for responding to regional issues and developments
Represents the program at meetings, conferences, workgroups, hearings and other events
Works with Community Partners to develops and implements plans and strategies to improve investigations casework functions and processes and promote program efficiencies and service delivery within the region
Performs other duties as assigned and required to maintain unit operations
Promotes, monitors and ensures that respect is demonstrated for cultural diversity
Qualification
Required
Graduation from an accredited four-year college or university with major coursework in social work, counseling, psychology, criminal justice, early childhood education, criminal justice, elementary or secondary education, or a related field AND CPI Supervisor II (through the certification process) for at least one (1) year
OR four (4) years full-time supervisory or managerial experience in a social service or similar field which must include: analysis of work problems having an administrative aspect; interpretation of complex written material; planning, organizing, overseeing investigations, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure
Knowledge of state and federal laws and regulations related to the Child Protective Investigations (CPI) program
Knowledge of contracted and community providers and services provided to children and families involved with Child Protective Services
Knowledge of Child Protective Services programs, policies and procedures
Knowledge of federal and state law regarding Child Protective Services
Skill in establishing and maintaining effective working relationships with internal and external stakeholders at all levels
Skill in effective verbal and written communication
Skill in negotiation and problem resolution
Skill in leading others and facilitating group meetings
Skill in leading projects, managing work processes, producing deliverables and determining outcomes
Skill at establishing and maintaining productive working relationships both internally and externally
Skill in program planning, development and implementation
Ability to represent Child Protective Investigations and the agency effectively with key stakeholders
Ability to prepare clear and concise reports
Ability to gather, assemble, correlate and analyze data and facts
Ability to work independently with minimal supervision, develop staff and oversee the work of others
Ability to approach problems critically and analytically
Ability to prioritize and manage multiple responsibilities
Ability to understand new information effectively and quickly
Ability to plan, direct and assign responsibilities and supervise the work of others
Ability to present information at training sessions, conferences, or legislative hearings
Benefits
100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
Optional dental, vision, and life insurance —at rates much lower than most private plans
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
Company
Texas Department of Family and Protective Services
Texas Department of Family and Protective Services is in charge of guarding those who are not guarded, such as children and the elderly.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Prarthana Basireddy
Chief Technology Officer
Lisa Subia
Chief Financial Officer
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