DoorDash · 5 hours ago
Support Operations Trainer
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Support Operations Trainer to deliver and monitor training for employees in the Phoenix CXI team, ensuring effective support for customers, merchants, and Dashers.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Deliver and update and improve on new hire and refresher trainings using our internal LMS tool, Cornerstone (DDU)
Be the “face of CXI” for new hires and existing tenured teammates
Proactively identify gaps in training within CXI and institute targeted interventions by leveraging training data + AI to guide increased efficiency, performance and quality
Cross-skill teams to better enable CXI & leaders to flex teams to handle spikes in demand or special projects
Use your knowledge of processes across the CXI organization to suggest improvements to processes and help managers implement them
Evaluate your learners' performance to ensure training programs are driving measurable improvements in quality, productivity, and customer outcomes
Use communication skills and relationship-building in in-person, virtual, recorded, and online training materials
Develop deep expertise in a wide array of LOBs and PODs
Collaborate with cross-functional teams and leadership during Week 0, class duration and hand-off meetings
Qualification
Required
Bachelor's degree preferred
Minimum 2 years of experience in a Training capacity
Ability to communicate with all levels of business function
This is not a remote position, in-office presence is required
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-01-23
legacy.thefly.com
2026-01-23
2026-01-22
Company data provided by crunchbase