University Support Services · 10 hours ago
Manager, HR Business Partner & Employee Relations
Colorado, United States
Full-time
Onsite
Mid, Senior Level
$82K/yr - $95K/yr
4+ years expUniversity Support Services is seeking a Manager, HR Business Partner & Employee Relations to serve as the primary point of contact for employee relations matters. This role involves providing HR guidance, coaching managers, ensuring compliance with employment laws, and supporting HR initiatives across multiple campuses.
Higher Education
Hiring Manager
Tasnia S.
Responsibilities
Serve as the primary point of contact for employee relations questions, concerns, and guidance
Provide coaching and counsel to managers and employees on conflict resolution, corrective action, communication, and policy interpretation
Facilitate employee problem-solving conversations and support change management efforts across teams and departments
Conduct investigations into misconduct, grievances, and policy violations when necessary, ensuring fair, consistent, and timely outcomes
Ensure compliance with federal and state employment laws (EEO, ADA, FMLA, FLSA, CO FAMLI) and institutional policies
Partner with legal, compliance, and the VP of HR to assess risk, maintain consistent practices, and ensure timely communication on key employee relations issues
Promote a culture of fairness, accountability, professionalism, and psychological safety
Coach managers on communication, performance, accountability, and team effectiveness
Support leaders in resolving interpersonal or team challenges with discretion, professionalism, and objectivity
Advise leaders on people decisions and their organizational impact
Reinforce practices that promote consistency, fairness, and alignment with institutional goals
Coach managers on setting clear expectations and providing timely, constructive feedback
Support leaders in addressing performance concerns and implementing improvement plans
Ensure performance-related actions are consistent with policy, compliant with employment law, and properly documented
Identify and communicate performance patterns or trends that may influence employee relations or require leadership attention
Provide input to leaders on talent needs and support succession planning discussions
Assist with organizational design, restructuring, and role transitions as appropriate
Support change management efforts related to leadership transitions, structural updates or shared services initiatives
Partner with HR Centers of Excellence (COEs) including HR Operations, Compensation & Benefits, Talent Acquisition & Talent Management
Support the implementation of compensation reviews, policy updates, and HR programs in coordination with the COE’s
Guide onboarding and cultural integration for new hires and internal transfers
Monitor completion of electronic exit surveys and review results to identify themes that inform leadership decisions and retention strategies
Support or lead HR initiatives such as technology rollouts, process improvements, and institution-wide projects
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field
Minimum 4 years of progressive HR experience with strong emphasis on employee relations
Experience coaching managers, handling complex employee matters
Strong knowledge of HR practices, employment law, and compliance requirements
Skilled in coaching, conflict resolution, employee-relations problem-solving, and investigations
Proficient in navigating HRIS and ATS platforms to access information and support HR processes
Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and able to use these tools independently without additional training
Excellent written, verbal, and interpersonal communication skills
Ability to work independently, exercise sound judgment, manage multiple priorities, and make evidence-based decisions
Demonstrates integrity, objectivity, discretion, and alignment with institutional values
Preferred
Master's degree in Human Resources or related discipline
Experience in higher education or healthcare
PHR, SPHR, SHRM-CP, or SHRM-SCP
Company
University Support Services
University Support Services LLC (USS) is an affiliate of St. George’s University (SGU), a leading provider of international medical education. St.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Kroen
Chief Compliance Officer
Nicole Megas
Manager of Clinical Administrative Operations (MCAO)
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