Cleanslate · 21 hours ago
Account Manager for Atlanta, GA
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expCleanslate is seeking a Territory Account Manager to provide service, maintenance, and technical support for an established customer base. The role involves ensuring customer satisfaction through equipment maintenance and issue resolution, while also maximizing account performance.
CleanTechCustomer ServiceJanitorial ServiceLaundry and Dry-cleaning
Responsibilities
Install, service, and maintain warewashing, laundry, and dispensing systems to ensure optimal performance and compliance with local and federal health guidelines
Diagnose and troubleshoot equipment issues, performing both routine maintenance and emergency repairs
Provide hands-on demonstrations and training to customers on safe and effective use of equipment and products
Proactively monitor customer sites and equipment to identify and resolve potential issues before they become problems
Maintain accurate service records, manage parts inventory, and ensure systems are functioning reliably to minimize customer downtime
Manage and nurture relationships with an existing base of customers, ensuring high levels of satisfaction and retention
Identify opportunities within existing accounts to expand product use and improve customer operations through tailored cleaning and sanitation solutions
Serve as a trusted advisor by offering insights and recommendations that align with each customer’s unique needs and goals
Be the face of Cleanslate in your territory, delivering exceptional service and building long-term, solution-oriented relationships
Proactively respond to customer needs - from answering technical questions to providing on-site support and product demonstrations
Track product usage and manage account inventory to ensure customers have what they need, when they need it
Plan and manage your schedule to meet customer needs in a timely and efficient manner
Provide emergency support in person or over the phone as needed, including participation in on-call weekend rotations
Contribute to a culture of continuous improvement by sharing insights from the field and collaborating with your team
Qualification
Required
1 Year of experience in customer service, field service, account maintenance, or a related technical service role
Strong mechanical aptitude with skills in plumbing, electrical troubleshooting, and equipment maintenance
Valid driver's license and acceptable motor vehicle record
Willingness to participate in on-call rotations (nights, weekends, and holidays) and to travel as required, including occasional overnight stays
Ability to lift up to 50 lbs., stand, bend, stoop, and work in confined spaces as needed
Must reside within 30 miles of the designated territory
Benefits
Health
Dental
Vision
Life Insurance
401(k)
Paid Time Off
Paid Holidays
Company
Cleanslate
Cleanslate is a leading provider of cleaning and hygiene solutions to the commercial and institutional marketplace, serving customers in the lodging, food service, textile care, healthcare, food and beverage sectors, as well as building service contractors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Zahler
Principal + CEO Cleanslate
Jacob Friedman
President/Founder
Company data provided by crunchbase