Apply on Employer Site

Yochana · 4 hours ago

Desktop Support Specialist

San Diego, CA

Contract

Onsite

New Grad, Entry Level

Yochana is seeking a Desktop Support Specialist to provide technical support and resolve issues related to Office 365 and various computer platforms. The role involves troubleshooting, managing service requests, and collaborating with teams to onboard new hires while maintaining hardware inventory.

Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency

H1B Sponsor Likely

Hiring Manager

Bhumi Obbani

Responsibilities

Troubleshoot and resolve issues related to Office 365

Image and install software on Windows, and Apple laptops/desktops

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

Identify and resolve hardware and software application conflicts

Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Responsible for asset tagging and entering all incoming equipment into our asset management system

Collaborate with cross functional teams to properly onboard incoming new hires

Ensure that hardware is properly assigned and updated into our management system

Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Ensure that resolutions are consistent with company standards and policies

Qualification

Office 365WindowsMacintoshNetwork configurationsAsset managementTroubleshootingCollaboration

Required