U.S. Dermatology Partners · 18 hours ago
IT Support Specialist
Leawood, KS
Full-time
Onsite
Entry, Mid LevelU.S. Dermatology Partners is seeking an IT Support Specialist responsible for maintaining and administering computer networks and related computing environments. The role involves providing technical support for hardware and software issues, managing user accounts, and ensuring compliance with HIPAA regulations.
Health CareHospitalMedicalWellness
Responsibilities
Support Windows 11 fat clients and WYSE Thin OS thin clients
Proficiency with Active Directory / Entra & the ability to adapt AD to meet business needs
Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
Overall understanding of TCP/IP networks and phone systems
Laptop and desktop computer imaging, setup, and configuration
Ability to communicate complex technical issues to both technical and non-technical audiences
Creation and upkeep of computer images to ensure standardized configurations across systems
Generate technical support documentation, contributing to both the tech and user knowledge bases
Document incidents and requests according to ITIL standards
Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
Documents, tracks and monitors user issues to ensure proper resolution and tracking
Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
Be the point of contact for vendor support and troubleshooting
Maintain a HIPAA compliant work environment
Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
Qualification
Required
Maintaining and administering computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations
Support Windows 11 fat clients and WYSE Thin OS thin clients
Proficiency with Active Directory / Entra & the ability to adapt AD to meet business needs
Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
Overall understanding of TCP/IP networks and phone systems
Laptop and desktop computer imaging, setup, and configuration
Ability to communicate complex technical issues to both technical and non-technical audiences
Creation and upkeep of computer images to ensure standardized configurations across systems
Generate technical support documentation, contributing to both the tech and user knowledge bases
Document incidents and requests according to ITIL standards
Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
Documents, tracks and monitors user issues to ensure proper resolution and tracking
Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
Be the point of contact for vendor support and troubleshooting
Maintain a HIPAA compliant work environment
Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
Company
U.S. Dermatology Partners
U.S.Dermatological Partners' integrated care network gives dermatology clinics access to general medical, surgical, and skin treatments.
Founded in 2012
1001-5000 employees
H1B Sponsorship
U.S. Dermatology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-05-19Acquired
Leadership Team
Gurpal (Paul) Singh
Chief Executive Officer
Brian Bernholtz
Chief Financial Officer
Recent News
2025-12-19
2025-12-18
2025-12-02
Company data provided by crunchbase