Capital Health (US) · 8 hours ago
IT Service Analyst I
Pennington, NJ
Full-time
Onsite
Entry Level
$23.09/hr - $33.55/hr
2+ years expCapital Health is the region's leader in providing progressive, quality patient care with significant investments in their exceptional staff and technology. The IT Service Analyst I provides first-line technical support, assisting end-users with various IT service requests to ensure timely resolution and excellent customer service.
Health CareMedicalOncology
Responsibilities
Serves as the first point of contact for IT support inquiries via phone, email, and chat
Provides basic troubleshooting for desktops, laptops, mobile devices, and enterprise applications
Resolves password resets, account lockouts, and access management issues
Troubleshoots telecom issues such as VoIP phone connectivity, call routing, and softphone applications
Logs all support interactions in the IT ticketing system, ensuring detailed documentation
Escalates complex issues to higher-tier IT teams when necessary
Assists users in self-service troubleshooting and knowledge base utilization
Ensures timely resolution of tickets and maintains high customer satisfaction
Qualification
Required
Associate degree in Information Technology, Computer Science, or a related field preferred
2-3 years of prior experience in IT service desk, remote support, or technical troubleshooting is a plus
CompTIA A+ (must be obtained within 6 months of hire)
Basic understanding of Windows, macOS, and mobile operating systems (iOS/Android)
Familiarity with Active Directory, password resets, user access management, and IT security best practices
Basic knowledge of VoIP phone systems, telecom troubleshooting, and mobile device management (MDM)
Strong problem-solving abilities and troubleshooting skills
Excellent communication and customer service skills for phone-based support
Ability to log, prioritize, and escalate IT incidents and requests efficiently
Preferred
ITIL Foundation
Microsoft Modern Desktop Administrator
Network+
Benefits
Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
Company
Capital Health (US)
Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.
1001-5000 employees
H1B Sponsorship
Capital Health (US) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Bank of America
2023-05-03Grant· $0.5M
2022-10-13Grant· $0.5M
Leadership Team
Arlene Walsh
Chief Operating Officer
Stephen Miller, JD
Sr. Vice President, Chief Legal Officer
Recent News
The Philadelphia Inquirer
2025-09-02
Company data provided by crunchbase