TechSur Solutions · 1 day ago
Tier 2 Desk Floor Support Technician
Reston, VA, US
Full-time
Hybrid
Mid Level
3+ years expTechSur Solutions is a digital services company focused on enabling digital transformation for its customers. They are seeking a skilled Tier 2 – Desk/Floor Support Technician to provide advanced technical support, manage IT systems, and ensure the secure operation of infrastructure components.
AnalyticsArtificial Intelligence (AI)ConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Manage enterprise-wide Microsoft 365 and Google Workspace environments
Administer Active Directory services, including user account management and security groups
Configure and troubleshoot VDI environments and Citrix implementations
Provide support for high-priority VIP and Congressional member technical requests
Deploy and manage mobile devices through MDM platforms
Reimage Windows-based devices using Microsoft Entra
Maintain system security by implementing IT best practices
Create and update technical documentation for end-user support
Manage firmware updates, routine maintenance, and monitoring for a fleet of 250+ network printers
Qualification
Required
3+ years' experience in desktop support, tier 2/3 IT support, or systems administration
Strong knowledge of Microsoft 365, Google Workspace, Active Directory, and device management tools
Experience with Citrix and VDI technologies
Familiarity with MDM platforms (e.g., Intune, Jamf, Workspace One)
Excellent troubleshooting and problem-solving skills
Strong communication skills with the ability to support end-users of varying technical ability
Ability to manage multiple priorities in a fast-paced environment
Preferred
Microsoft Certified: Modern Desktop Administrator Associate
Google Workspace Administrator Certification
CompTIA A+, Network+, Security+
Citrix Certified Associate – Virtualization (CCA-V)
Associate or bachelor's degree in information technology, Computer Science, or related field
Benefits
Full benefits
Company
TechSur Solutions
TechSur Solutions (SDB, 8(a), EDWOSB, WOSB): a strategic provider of emerging technology and digital transformation services for federal agencies, specializing in comprehensive solutions across application modernization, data services, and artificial intelligence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vishal Luthra
Chief Growth Officer
Recent News
2024-04-30
2022-06-25
Company data provided by crunchbase