North Country Community Mental Health · 1 day ago
Secretary - ACT
Petoskey, MI
Full-time
Onsite
Entry Level
$17.98/hr - $18.88/hr
2+ years expNorth Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities. The Secretary handles incoming calls, greets visitors, schedules appointments, and provides clerical support while ensuring the accuracy of clinical record keeping.
CommunitiesFamilyHealth CareHumanitarianMental HealthNon ProfitSocialWellness
Responsibilities
Schedules client appointments and sends reminders for nursing and doctor appointments, also makes reminder calls when necessary
Reviews the call log every morning and makes appropriate changes to schedules
Creates and prints various reports
Welcomes all visitors to CMH, notifies appropriate staff when their clients arrive, and monitors the waiting room for individuals who may not check in
Provides information on how to access mental health, primary health, or other community services
Assists people with the complaints, rights, and grievance processes
Maintains accurate consumer records and data in agency information management systems
Routes and directs all incoming communications while protecting confidentiality
Maintains supplies and informs office manager as needed for ordering
Opens, sorts, and distributes mail as needed
Verifies insurance (Medicaid/Medicare) coverage for new clients and subsequently monitors for changes
Scans or uploads clinical documentation to the agency information management system; ensuring the information is filed according to client #, document category and document name
Screens phone calls from crisis individuals who may be having suicidal thoughts and routes them to the ER or provides information as appropriate to the situation
Cross trained to perform specific duties of other program secretarial staff and fill in for other clerical staff for vacations, illness etc
Performs other duties as assigned by the Office Manager or the Center Supervisor
Qualification
Required
High school diploma with credits in secretarial courses
Two years of experience in general office work which involved typing (approximately 60 words per minute), transcription and receptionist duties
Lived experiences with behavioral health issues are valued
Ability to walk, bend, stand, sit, lift to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle
Must be able to complete and remain current in initial and ongoing training requirements
Must have own phone and internet for communication, reliable access to messages, and multi-factoring capabilities
Have reliable transportation in carrying out agency duties
Must be able to be proficient at all office tasks and office computer software
Possess a valid Michigan driver's license and have a satisfactory driving record
Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies
Supports a philosophy of service delivery that is recovery-based, person centered and culturally competent
Adhere to applicable policies and procedures as required by the Department of Community Mental Health, the Mental Health Services Board, and other pertinent regulatory agencies
Must be able to maintain strict confidentiality both during work hours and after hours
Preferred
College credits in secretarial courses preferred
Benefits
Excellent benefit package
Company
North Country Community Mental Health
North Country Community Mental Health is a public mental health system that offers behavioral health services to residents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Babbitt, CPHRM, CHC
Chief Executive Officer
Kim Rappleyea
Chief Operating Officer
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