City of Tucson · 1 day ago
IT Business Relationship Manager I
City of Tucson - Information Technology
Full-time
Onsite
Mid Level
$32.15/hr - $48.23/hr
3+ years expThe City of Tucson is seeking an IT Business Relationship Manager I to act as a strategic and operational liaison between the Information Technology Department and partner departments. This role involves managing relationships with stakeholders, understanding their business needs, and aligning IT solutions to support their objectives.
Business DevelopmentGovernmentInformation ServicesOnline PortalsTravel
No H1B
U.S. Citizen Only
Responsibilities
Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively
Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stay informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporate them into departmental strategies and practices
Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiate ideation phase with partners to transition into project/program portfolio pipeline. Facilitate regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives
Actively participates in the IT governance processes, representing the needs and perspectives of partner departments. Identifies potential risks and issues related to IT initiatives and work collaboratively with stakeholders to mitigate them. Assess and improve effectiveness of IT services in meeting business needs
Contributes to development of IT strategic plan. Provide input on IT roadmap and future technology investments. Assist in developing and initiating process improvements
Performs all other duties and tasks as assigned
Qualification
Required
Bachelor's degree
Three (3) years of relevant experience
A valid and unrestricted driver's license with two (2) years of licensed driving is required
Preferred
MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building
Business Relationship Manager Professional certification
ITIL Foundations certification
Experience working in the assigned area for business relationship assignment(s)
Experience working in a government or public sector environment is highly desirable
Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
Benefits
Medical
Dental
Vision
Life
Disability
FSA coverage
Rich pension plan
Optional Roth and pretax deferred compensation savings
Paid time off program provides new hires with 38 paid days off in the first year of employment
Twelve weeks of paid parental leave
Paid tuition reimbursement
Student loan repayment
Off- and on-the-job training
Opportunities to forge connections with peers and the community through employee resource groups
Paid volunteer hours
Company
City of Tucson
City of Tucson is a government organization that focuses to manage all municipal operations with updated information services online.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anna Rosenberry, CPA
Chief Financial Officer - Assistant City Manager
Fatima Luna
Chief Resilience Officer
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