FirstService Residential · 1 day ago
IT Analyst
Irvine, CA
Full-time
Onsite
Entry Level
$26/hr - $30/hr
1+ years expFirstService Residential is a leader in property management services, dedicated to enhancing the brand's image and professionalism. The IT Analyst role involves supporting end-user technology and maintaining IT systems to ensure high availability and exceptional customer service across various locations.
Property ManagementReal Estate
Responsibilities
Manage internal and external client relationships and expectations during escalated issue processes
Effectively communicate pertinent information to the team, associates, and leadership as needed
Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution
Provide professional, courteous, and timely support and service to users/customers
Occasionally travel to other offices and site locations as needed
Active Directory - Manage user's accounts, permissions, reset passwords. Create and disable accounts
Support Office 365 and Office applications (Outlook, Word, Excel)
Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software
Be familiar with Citrix desktops and applications
Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues
Conduct user training sessions on an as-needed basis
Qualification
Required
Valid State Driver's License and mandated vehicle insurance
Proficient in English; bilingual skills are helpful
Expert level with Microsoft Windows 10/11
Proficient in Active Directory, Citrix, Office 365, and Microsoft applications
Basic understanding of networks and troubleshooting
Strong customer orientation
Excellent interpersonal and communication skills
Experience in IT (1-3 years)
Combination of associate's degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
H1B Sponsorship
FirstService Residential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
Company data provided by crunchbase