Greenpark · 9 hours ago
Community Manager USA
United States
Full-time
Remote
Mid LevelGreenpark is a global, award-winning, performance-driven content leader and brand publishing agency. They are seeking a dynamic Community Manager to engage and grow communities around the diamond and jewellery industry, focusing on educating consumers and fostering conversations across various social media platforms.
Marketing & Advertising
Responsibilities
Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
Engage with community in an appropriate tone—answering questions, and sparking deeper conversations
Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information)
Flag trending topics, FAQs, or sensitive comments to the content teams
Track engagement metrics and community sentiment to help inform content and strategy
Truly understand the company and brand and proactively suggest ways to engage communities and respond to consumer queries
Stay up to date on diamond/jewellery trends and relevant news to ensure timely and relevant responses
Qualification
Required
Proven experience managing social media or online communities—either in-house, at an agency, or freelance
Strong written communication skills with an adaptable, on-brand tone of voice
Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content
Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar)
Ability to work independently, manage time efficiently, and meet deadlines
Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed)
Preferred
Experience working with luxury, lifestyle, fashion, or e-commerce brands
Knowledge of diamond terminology (e.g., 4Cs, lab-grown vs natural, etc.)
You live & breathe Greenpark's core values—championing openness, respect, innovation, and teamwork—so that every interaction, both internally and externally, reflects our commitment to our values
Benefits
25 days of holidays per year + UK bank holidays and your birthday off.
Christmas Closure - (extra days on top of your holiday allowance)
A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
Private pension and private healthcare insurance.
Access to VDU Eye Tests and Employee Assistance Programme (EAP).
Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
Enhanced maternity/paternity leave allowances.
WFA policy – work from abroad for up to 4 weeks per year.
Yearly Calm subscription
Company
Greenpark
Greenpark is a global, award-winning digital agency. 🚀 Our raison d’etre is to create amazing content that people and algorithms love.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageRecent News
Wayra
2024-01-16
Company data provided by crunchbase