Temperature Systems, Inc. · 1 day ago
Residential HVAC Inside Sales Representative
Madison, WI
Full-time
Hybrid
Mid Level
3+ years expTemperature Systems, Inc. is an employee-owned HVAC distributor focused on customer service and fostering a supportive work environment. The Residential HVAC Inside Sales Representative will perform customer service support functions, assist customers with orders and inquiries, and promote additional sales while maintaining product knowledge.
ElectronicsHardwareHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Responsibilities
To Be… Punctual, cooperative, dependable, and able to take direction
Receive incoming customer phone calls and walk in traffic
Prepare and enter orders
Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability
Research parts to stock new equipment
Provide solutions to customer requests, including research of the requests and suggest options to customers
Troubleshoot inventory and shipping problems
Follow up with vendors or purchasing department to monitor back orders to determine status
Coordinate delivery schedules between company and customer
Resolve customer complaints
Maintain working knowledge of product lines stocked by TSI
Proactively promote additional sales to customers
Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean
Responsible for after-hours calls on rotating schedule
Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users
Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility
Open and willing to perform other duties as assigned
Qualification
Required
High School diploma and 3-4 years' experience in HVAC preferably in a customer service environment
Excellent communication, organization, customer service, problem solving and follow-through skills
Proficient clerical skills in typing, basic math computation, data entry, PC and related software application
Able to work in a fast-paced, varied/changing priority and stressful environment
Benefits
100% Employee-owned
Growth and leadership opportunities with a responsive and family-like culture
Advance your career through our tuition reimbursement program
Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
Paid vacations and holidays
Competitive Pay & Benefits
Hybrid work schedule possibilities with successful performance
Company
Temperature Systems, Inc.
Temperature Systems, Inc. is a distributor of HVACR equipment, supplies, expertise and service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Bernauer
President and CEO
Pat Wherley
CFO
Company data provided by crunchbase