FirstService Residential · 20 hours ago
Regional Director
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$115K/yr - $130K/yr
5+ years expFirstService Residential is a leader in property management services, and they are seeking a Regional Director to strategically manage client relationships. This role involves overseeing community managers and ensuring exceptional service delivery while fostering strong client connections.
Property ManagementReal Estate
Responsibilities
Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client. Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
Models company culture, values and brand promise to foster and strengthen client relationships. Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
Builds strong relationships with board members by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives
Maintains growth and profitability of each account through the addition of new products and services based on client needs and pricing. Manage FirstService client contracts and obtaining timely renewals
Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers
Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies. Ensure due diligence for the protection of client’s funds, property, and assets against all reasonably foreseeable contingencies or losses
Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents
Qualification
Required
Active Community Association Manager license in the state of Illinois and 5 to 7 years of progressive experience in property management or a relevant field
Understanding of physical building management, Condominium law, financial planning, and law affecting property management
Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions
Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community
Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time
Able to work with sensitive and/or confidential information
Superior oral and written communication skills
Preferred
Community management experience or equivalent professional experience in a related field strongly preferred
Benefits
Multiple medical plans
Dental
Vision
Life insurance
Short-term and long-term disability
Legal
Identity theft
Pet insurance
Company-paid life insurance
Employee assistance program
Paid time off
Paid holidays
Tuition reimbursement
401(k) with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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