GoldOller Real Estate Investments · 1 hour ago
Maintenance Supervisor
Philadelphia, PA, US
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
3+ years expGoldOller Real Estate Investments is a dynamic and growing company with over 40,000 units across 12 states. The Maintenance Supervisor is responsible for overseeing the overall maintenance operations of the community, ensuring high standards of safety, quality, and resident satisfaction while managing a service team and daily maintenance functions.
Asset ManagementReal EstateReal Estate Investment
Responsibilities
Assist with annual budget preparation; monitor expenses and manage costs through effective inventory control and purchasing procedures
Accurately process payroll, monitor overtime, and ensure adherence to company financial guidelines
Oversee unit inspections for move-ins, move-outs, and work order chargebacks; ensure proper deposit deductions and timely documentation
Issue and track purchase orders, invoices, vendor credentialing, and petty cash in accordance with company policies
Drive vendor compliance with Ops Technology, maintaining at least 90% utilization
Ensure all reports are completed accurately and submitted on time
Use company equipment responsibly per operational guidelines
Develop, implement, and enforce safe work practices; lead monthly safety meetings and maintain OSHA/MSDS documentation
Ensure compliance with all safety, operational, and reporting procedures, including timely incident and workers’ compensation reporting
Maintain company equipment, tools, and materials in a neat and orderly manner; keep the shop organized and manage proper inventory levels
Lead, mentor, and coach the service team to achieve optimal performance; communicate performance concerns to the Community Manager promptly
Foster a culture of accountability, continuous learning, and recognition
Conduct regular team meetings, performance reviews, and training sessions to support growth and alignment with company values
Communicate regularly with the Community Manager and Regional Property Manager regarding community needs
Recruit, interview, and onboard service team members; support career development, retention, and training compliance
Schedule, delegate, and oversee daily assignments and on-call rotations to ensure balanced workloads
Maintain a professional, positive, and polished team image; ensure dress code compliance
Assign, track, and complete service requests following the '9, Noon, and 5' process; ensure daily updates and meet property work order goals
Resolve service requests within 24 hours when possible; escalate complex issues to the Facilities Manager
Conduct preventative maintenance according to schedule; maintain equipment and plan for long-term repairs
Oversee cleanliness, safety, and curb appeal of all common areas, GO Zones, Leasing Office, grounds, and facilities
Support capital projects and renovations in collaboration with Capital Project Manager(s) and contractors
Perform snow and ice removal as needed; complete logs and ensure vendor compliance with snow contracts
Conduct weekly property and vacant-unit inspections; enter all inspection reports into software
Maintain grounds, trash areas, breezeways, stairwells, and common areas free of debris and hazards
Respond to emergency calls per GoldOller policy
Analyze work orders for recurring issues or long-term maintenance trends
Complete monthly preventative maintenance tasks and submit reports
Manage all aspects of the make-ready process, ensuring timely, budget-conscious unit turns with thorough final inspections
Oversee quality control of unit turns, including vendor coordination, technician oversight, daily walkthroughs, and final approval
Inspect units within 72 hours of receiving a notice to vacate and document required work
Engage with residents professionally, respectfully, and with approachability
Report questionable activity, unsanitary conditions, and unauthorized occupants/pets to the Community Manager
Participate in court hearings and appeals as needed
Communicate clearly in written notices and face-to-face interactions
Support resident events and serve as a positive representative of the community
Qualification
Required
Minimum 3 years of multifamily maintenance experience required
Ability to lift, push, pull, and carry up to 50 lbs.; frequent walking, standing, climbing, squatting, and balancing
Must attend scheduled meetings, training, and travel overnight/out of state when required
Valid driver's license, reliable vehicle, and personal tools required
Formal training or experience in carpentry, plumbing, electrical, painting, and refurbishing required
EPA Certification required
Strong knowledge of property maintenance, safety practices, and operational standards
Ability to read and interpret financial reports, budgets, sketches, and blueprints
Understanding of Fair Housing, ADA, Landlord–Tenant Law, OSHA standards, and local/state building codes
Effective written and verbal communication; ability to connect with diverse individuals
Ability to inspire, coach, and hold team members accountable
Strong time management, conflict resolution, and problem-solving skills
Builds and maintains strong working relationships with peers, leaders, residents, and community agencies
Ability to perform well in fast-paced environments and quickly adapt to changing priorities
Preferred
High school diploma or GED preferred
Knowledge of RealPage systems preferred (OneSite, Ops Technology)
At least 1 year of multifamily supervisory experience preferred
CPO and/or CAMT certification preferred
Benefits
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
A Celebrate YOU Day (to use at your leisure for any special occasion)
Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
Company-Paid Health Reimbursement Account
Paid Maternity Leave
Company-Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
Company-Paid Certifications & Licensing
Company
GoldOller Real Estate Investments
GoldOller Real Estate Investments is a real estate and asset management company.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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