Silotech Group, Inc · 2 hours ago
Tier III System Engineer
San Antonio, TX, US
Full-time
Hybrid
Senior Level
7+ years expSilotech Group, Inc. provides advanced cyber solutions and IT services to various clients. The Tier III System Engineer role involves resolving complex technical issues, leading implementation projects, and collaborating with sales teams to design IT solutions for clients.
Cyber SecurityInformation ServicesInformation TechnologyNetwork SecurityProject Management
Responsibilities
Act as the ultimate escalation point for Tier 1 and Tier 2 technicians for advanced network, server, and security incidents
Perform root cause analysis for major service interruptions and implement permanent corrective actions
Administer and troubleshoot complex environments including Microsoft 365, Azure AD, and Azure IaaS
Manage and maintain core network infrastructure (switches, routers, firewalls, wireless systems)
Develop and document advanced troubleshooting procedures and knowledge base articles for the team
Lead the technical execution of client projects, including network upgrades, cloud migrations, and security hardening initiatives
Create detailed implementation plans, change requests, and post-project documentation
Configure and deploy new hardware and software solutions according to best practices and client specifications
Some travel to client sites is required for project work and complex onsite troubleshooting
Collaborate with the sales team to conduct technical discovery meetings with prospective and existing clients
Design and scope tailored technology solutions that meet client business needs and budgets
Develop Bills of Materials (BOMs), Statements of Work (SOWs), and high-level architectural diagrams
Present technical concepts and proposals to clients with varying levels of technical understanding
Serve as technical SME in client meetings and RFP responses. Stay up to date on emerging technologies and vendor offerings
Participate in the evaluation and testing of new technologies and services
Assist in developing and enforcing security policies and procedures aligned with compliance frameworks (e.g., NIST, CMMC, ISO 27001)
Contribute to the continuous improvement of our service delivery and operational processes
Provide mentorship and guidance to junior team members
Qualification
Required
Minimum 7+ years of experience in a systems engineering or senior network administrator role
Bachelor's Degree in Engineering or a closely related technical field
Required Active Certifications: Cisco Certified Network Associate (CCNA), CompTIA Security+, CompTIA Network+, Microsoft 365 Certified: Fundamentals (MS-900) or higher relevant certification, Microsoft Azure Fundamentals (AZ-900) or higher relevant certification
Expert knowledge of TCP/IP, VLANs, routing protocols (OSPF, BGP), VPNs (IPsec, SSL), and network security principles
Hands-on experience with Cisco routers, switches, and firewalls
Deep administrative experience with Azure Active Directory, Intune, Exchange Online, SharePoint Online, and Azure Virtual Machines
Strong understanding of endpoint security, encryption, identity and access management (IAM), and vulnerability management
Proficiency in Windows Server (2016-2022), Active Directory, Group Policy, Hyper-V/Proxmox/VMware, and storage solutions
Exceptional customer service, communication (verbal and written), and presentation skills
Ability to explain complex technical issues clearly to non-technical audiences
Self-motivated and able to work autonomously with minimal supervision
Strong analytical and critical thinking skills with a passion for problem-solving
A team player with a positive, collaborative attitude
Unwavering integrity and a strong sense of ethics
Strong commitment to client satisfaction and relationship building
Clear, confident and persuasive in both technical and non-technical discussions
Preferred
Prior experience in a Managed Service Provider (MSP) or IT consulting environment is highly preferred
Experience with compliance frameworks such as NIST (800-53, 800-171), ISO 27001, and CMMC
Additional certifications: Cisco CCNP, Microsoft Azure Administrator (AZ-104), Microsoft 365 Enterprise Administrator (MS-100/101), CISSP, or CISM
Company
Silotech Group, Inc
Silotech Group emerged in 2008, as a valued leader in the consulting space, with over 50 years of accumulative expertise in Advanced Cyber Technologies, Systems Engineering, Project Management, Application Design and Training.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Tremont
Strategic Advisor
Recent News
Department of Defense Office of Inspector General
2024-12-22
San Antonio Express-News
2024-02-19
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