Excel Campus Activities · 12 hours ago
Lead Customer Service Representative
Arlington, TX
Full-time
Onsite
Entry, Mid Level
1+ years expExcel Campus Activities is seeking a Lead Customer Service Representative to serve as the initial point of contact with UTA Health Services. The role involves providing excellent customer service while managing administrative tasks related to patient appointments and inquiries.
Events Services
Responsibilities
Greet students, staff, and visitors in a professional, respectful, and welcoming manner. Check patients in for appointments. Verify eligibility and collect required documentation. Schedule, reschedule, and cancel appointments following established protocols using the electronic medical record (EMR) system
Answer incoming phone calls, route calls to appropriate staff. Respond to general inquiries by phone and in-person
Assist patients with completion of medical record forms and release of medical record documentation
Assist with front desk coverage in opening and closing the front desk. Assist with clinic communications, signage, and front desk organization
Perform other duties as assigned
Qualification
Required
High school diploma/GED
One (1) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in similar role
Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment
Experience handling confidential and sensitive information with discretion
Follow established policies, procedures, and emergency protocols
Preferred
Three (3) years of experience providing clerical and/or administrative support
Familiarity with electronic medical record (EMR) systems
Cover/Interest Letter
Benefits
Health insurance
Retirement plans
Paid time off
Company
Excel Campus Activities
Excel Campus Activities is the programming board of the University of Texas at Arlington.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase