Client Service Excellence Representative (FINRA Licensed) jobs in United States
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Vanguard · 4 hours ago

Client Service Excellence Representative (FINRA Licensed)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60K/yr - $68K/yr
date3+ years exp

Vanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking a Client Service Excellence Center associate who will assist clients with their financial inquiries through inbound calls and ensure exceptional client experiences.

FinanceFinancial Services
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Responsibilities

Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues
Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions to clients
Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience

Qualification

FINRA Series 7FINRA Series 63Client relationship managementCustomer service experienceInterpersonal skills

Required

Active FINRA Series 7 and Series 63 licenses
3+ years of customer-facing and/or in-bound phone experience
Strong interpersonal and client relationship management (CRM) skills
A strong sense of ownership for client outcomes
High school, associate degree, or bachelor's degree
Desire for stability and takes pride in building a long-term career in client service

Preferred

Passion for helping others
Desire to continuously grow your expertise
Learner's attitude

Benefits

$20,000 licensing bonus for bringing your active SIE, Series 7, & Series 63 licenses
$10,000 at your 3-year anniversary
$20,000 at your 5-year anniversary
$20,000 every 5 years thereafter

Company

Vanguard

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Glassdoor3.7
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Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
dateFounded in 1975
location
Kelayres, Pennsylvania, USA
people-size10001+ employees
web-link
http://investor.vanguard.com/corporate-portal

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
ic@3401
2017-03-31Non Equity Assistance

Leadership Team

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Salim Ramji
Chief Executive Officer
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Andrew Maack
Principal, Head of US Equity Index Portfolio Management
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Recent News

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MSTR stock jumps as Vanguard makes first $505 million investment in Strategy
2026-01-20
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Vanguard Appoints Natalie Lamarque as Chief Legal Officer
2025-09-05
citybiz
Vanguard Managing Director Karin Risi to Retire
2025-03-15
Company data provided by crunchbase