Holiday Inn Club Vacations · 5 hours ago
Quality Assurance / Closing Officer – Vacation Ownership Sales (AZ Real Estate License Required)
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelHoliday Inn Club Vacations is committed to strengthening families and is seeking a Quality Assurance Officer to support their Sales Operations. The role focuses on safeguarding completed sales by providing administrative and customer support, reducing contract rescissions, and ensuring a seamless post-sale experience.
Travel
Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership
Confirm and verify sales transactions and contractual documentation for accuracy and compliance
Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue
Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation
Support QA management by assisting with training initiatives and continuous improvement for new and existing team members
Qualification
Required
Strong attention to detail with a process-driven mindset
Ability to work independently on projects while contributing as a collaborative team member
Excellent customer service and conflict-resolution skills
Effective oral and written communication abilities
High energy level, strong work ethic, and professionalism
Excellent administrative, organizational, and planning skills
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Staten
CEO
Jamie Kluetz
Vice President, Brand Experience and Design
Recent News
2025-11-03
2025-10-24
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