Foundever · 8 hours ago
Customer Support Specialist
Orem, UT
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrFoundever is a global leader in the customer experience (CX) industry, seeking motivated individuals to provide exceptional support. The role focuses on assisting customers with lending inquiries and ensuring smooth service while maintaining professionalism.
AdvertisingConsultingCustomer ServiceOutsourcing
Responsibilities
Provide smooth and efficient service to customers while maintaining a high standard of professionalism and care
Support customers of a well-known lending company, offering assistance with lending questions and needs
Become a leader in all lending-related inquiries
Use a popular communication platform designed for real-time collaboration to stay informed and connected
Document interactions, escalate issues with empathy to enhance customer experiences
Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals
Qualification
Required
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background check
Strong verbal and written communication skills
Ability to multitask and navigate between screens efficiently while assisting customer
Critical thinking, Strong problem-Solving, Empathy, Adaptability and Reliability
Document interactions, escalate issues with empathy to enhance customer experiences
Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals
Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT
Benefits
Comprehensive benefits including medical, dental, life and vision insurance
Company-matched 401K contribution
Paid vacation time
EAP and wellness program
Employee discounts
Referral bonuses
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase