Infosoft, Inc. · 11 hours ago
Customer Order Representative
Irvine, CA
Contract
Hybrid
Mid, Senior Level
$25/hr - $28.25/hr
4+ years expInfosoft, Inc. is a global medical device manufacturer seeking a Senior Customer Order Representative. This role involves delivering exceptional customer service, managing customer orders, and resolving issues while maintaining a focus on trust and patient-centered care.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Mobin Alam
Responsibilities
Use of a case management system to manage customer contacts and order details with razor-sharp accuracy
Proactively track, resolve, and escalate orders or cases in alignment with service excellence standards
Place and monitor orders via phone, fax, and email for hospital and sales rep customers
Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls
Own it! Proactively communicate backorders, order status, product availability, and missed deliveries
Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention
Prioritize high work volumes from phones, email, case management, and faxes
Become an SME (Subject Matter Expert) who can coach and train others
Systematically process and transact consignment conversions & reconciliations
Perform basic data analysis and generate reports for Sales, Customers, and the Consignment Team
Process customer returns and coordinate with Inventory Teams to ensure product is received
Complete customer credits following the documentation guidelines under SOX key controls
Communicate regularly with Supply Chain Planning for inventory availability
Perform at a level to meet and sustain department metrics and expectations
Qualification
Required
H.S. Diploma is required
Minimum of 4 years of Customer Service Experience
Excellent written and verbal communication, interpersonal, and relationship-building skills with a focus on negotiating and persuasion
Ability to work in a demanding environment
Excellent Customer Service skills with the ability to negotiate and resolve demanding situations
Hospitality industry and customer-facing experience are ideal, but open to call centers
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Strong Time Management Skills with the ability to prioritize competing objectives
Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners
Demonstrates problem-solving and critical thinking skills
Proficient in MS Office Suite
Experience with ERP software
Ability to manage confidential information with discretion
Strict attention to detail
Preferred
Bachelor's degree is preferred (BA/BS degree is necessary to promote within the organization)
Salesforce experience or CRM experience
Proficient in JDE (ERP Software)
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase